Ok describe to me exactly what happened? ** after the customer explains take the notes down here and say the following words** Ok so what I am about to do is send this info over to one of our licensed team members, they will review the information and give you a call shortly to get the ball rolling. They should text you in the next few minutes with their name and contact number, if you have any questions before they call you can text them to that number. In the meantime if its possible try and mitigate any further damage without putting yourself in harms way of course. I am submitting this now and you should hear from us shortly.